Clik here to view.
7 Benefits of Using a Known Error Database (KEDB)
KEDB - a repository that describes all of the conditions in your IT systems that might result in an incident for your customers. I was wondering – do you have a Known Error Database? And are you...
View ArticleClik here to view.
Root Cause – Railways don’t like derailments
Most readers have got the story now from my recent articles: Cherry Valley, Illinois, 2009, rain bucketing down, huge train-load of ethanol derails, fire, death, destruction. Eventually the Canadian...
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Four Problem Management SLAs you really can’t live without
Simon Higginson This article has been contributed by Simon Higginson. Problem Management is the intriguing discipline of the Service Management suite. The IT Department is continually being asked to...
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ITSM14 Preview: Tobias Nyberg, Bring Me Problems Not Solutions
Tobias Nyberg of Svenska Handelsbanken and itSMF Sweden In the run up this year’s itSMF UK conference ITSM14, I chatted with Tobias Nyberg about his upcoming session entitled “Bring me problems – not...
View ArticleClik here to view.
7 Benefits of Using a Known Error Database (KEDB)
KEDB - a repository that describes all of the conditions in your IT systems that might result in an incident for your customers. I was wondering – do you have a Known Error Database? And are you...
View ArticleClik here to view.
Root Cause – Railways don't like derailments
Most readers have got the story now from my recent articles: Cherry Valley, Illinois, 2009, rain bucketing down, huge train-load of ethanol derails, fire, death, destruction. Eventually the Canadian...
View ArticleClik here to view.
Four Problem Management SLAs you really can't live without
Simon Higginson This article has been contributed by Simon Higginson. Problem Management is the intriguing discipline of the Service Management suite. The IT Department is continually being asked to...
View ArticleClik here to view.
ITSM14 Preview: Tobias Nyberg, Bring Me Problems Not Solutions
Tobias Nyberg of Svenska Handelsbanken and itSMF Sweden In the run up this year’s itSMF UK conference ITSM14, I chatted with Tobias Nyberg about his upcoming session entitled “Bring me problems – not...
View Article
